Accessibility Policy

Last Updated: July 27, 2026

Our Commitment

West OC Chiropractic is committed to providing an inclusive and accessible experience for patients, prospective patients, visitors, employees, and members of the public, including individuals with disabilities.

We strive to provide equal access to our chiropractic services, office, website, online scheduling tools, patient forms, communications, and other information. We seek to identify, prevent, and remove accessibility barriers when reasonably possible and to provide reasonable modifications, assistance, and alternative methods of access when needed.

Scope

This policy applies to:

• Our chiropractic office and patient services.
• Our website at www.westocchiropractic.com.
• Online scheduling and patient forms.
• Telephone, email, text, and in-person communications.
• Information about our services, policies, hours, and location.
• Third-party digital services used to support patient care or communication.

Accessibility Standards

West OC Chiropractic endeavors to provide access consistent with applicable United States federal, California, and local disability-access laws, including, where applicable:

• The Americans with Disabilities Act.
• Section 504 of the Rehabilitation Act.
• The California Unruh Civil Rights Act.
• The California Disabled Persons Act.
• Other applicable accessibility requirements.

As a technical accessibility goal, we aim to follow the Web Content Accessibility Guidelines, currently WCAG 2.2 Level AA, where reasonably achievable.

Accessibility is an ongoing process because websites, browsers, assistive technologies, and accessibility standards continue to change.

Website Accessibility

West OC Chiropractic seeks to make its website usable by individuals with visual, hearing, mobility, speech, cognitive, learning, and neurological disabilities.

Our efforts may include:

• Providing text alternatives for meaningful images.
• Using logical headings and page structures.
• Supporting keyboard navigation where reasonably possible.
• Maintaining readable text and sufficient color contrast.
• Providing understandable labels for links, buttons, and forms.
• Supporting browser zoom and text enlargement.
• Reviewing online forms and scheduling tools.
• Providing captions, transcripts, or descriptions for important multimedia content when reasonably possible.
• Using clear and understandable language.
• Correcting reported accessibility barriers.

Some content or functionality may not be fully accessible in every browser, device, or assistive-technology combination. We encourage users to report specific accessibility issues so that we can investigate and provide assistance.

Alternative Access

If you have difficulty accessing information on our website, please contact us. Depending on your needs, we may provide information through:

• Telephone assistance.
• Email or text.
• Printed or large-print documents.
• Assistance completing forms.
• Reading information aloud.
• An alternative electronic format.
• In-person assistance.
• Another reasonable communication method.

We will work with the person requesting assistance to identify an effective and reasonable method of communication.

Third-Party Services

Our website may link to or use services operated by third parties, including scheduling systems, patient forms, maps, videos, payment tools, laboratory services, social-media platforms, or other external resources.

West OC Chiropractic does not control the programming, content, accessibility, or policies of independently operated third-party platforms. When we become aware of a third-party accessibility barrier, we will make reasonable efforts to assist the individual, offer an alternative method of access, or communicate the issue to the provider.

Communication Assistance

Our staff will make reasonable efforts to communicate effectively with individuals with disabilities.

When telephone communication is not effective, an individual may request another available method, such as email, text, written communication, or assistance from an authorized support person.

Individuals who use a telecommunications relay service may use that service to contact our office.

Patients should not send urgent medical concerns or emergencies through email, text, website forms, or social media. In an emergency, call 911 or seek immediate emergency medical care.

Assistive Devices

Individuals with disabilities may use personal assistive devices when accessing our office and services, subject to legitimate health and safety requirements.

Assistive devices may include:

• Wheelchairs
• Walkers
• Canes
• Hearing devices
• Communication devices
• Screen readers
• Magnification software
• Voice-recognition software

If the use of a device creates a significant and unavoidable safety concern or interferes with the safe delivery of healthcare, we will discuss reasonable alternatives.

Service Animals

West OC Chiropractic welcomes individuals with disabilities who use service animals, as permitted under applicable federal and California law.

A service animal may generally accompany its handler in areas open to patients and the public unless a lawful exception applies, such as when the animal is not under control, is not housebroken, or creates a legitimate health or safety concern.

Emotional-support, comfort, or companion animals that have not been individually trained to perform disability-related work or tasks may not qualify as service animals under the Americans with Disabilities Act.

If a service animal must lawfully be excluded, we will make reasonable efforts to allow the individual to receive services without the animal present.

Support Persons

Individuals with disabilities may be accompanied by a caregiver, interpreter, personal assistant, family member, or other support person when appropriate.

Because West OC Chiropractic provides healthcare services, patient privacy, confidentiality, informed consent, clinical safety, and treatment requirements may affect a support person’s participation in discussions or treatment areas.

We may request the patient’s permission before discussing protected health information in the presence of another person.